Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting a hiring event in Atlanta for passionate individuals to deliver exceptional local customer experiences. Enjoy flexible scheduling, competitive pay, and comprehensive training while representing top Atlanta brands. This is your chance to build a rewarding career in customer service without the 9-to-5 grind!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Atlanta-based customers
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local Atlanta teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in weekend/holiday coverage as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills in English and Spanish a plus
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Valid government-issued ID for Atlanta hiring event
- Pass background check and drug screen