Job Description
Join our award-winning customer service team at Innovate Solutions NC! We're hosting a hiring event for enthusiastic part-time Customer Service Representatives in Charlotte, NC. This role offers competitive pay, flexible scheduling, and opportunities for growth within a dynamic environment. As a key member of our support team, you'll directly impact customer satisfaction while developing valuable professional skills. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team performance metrics including first-call resolution and response times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (for occasional off-site events)