Job Description
Join our dynamic team at Charlotte Connect Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. This role is perfect for students, career changers, or those seeking flexible hours while making a real impact in your community. Enjoy competitive pay, comprehensive training, and a supportive culture that values growth and work-life balance. Apply today to secure your spot at our Charlotte hiring event!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Participate in ongoing training to enhance service skills
- Identify opportunities for process improvements
- Uphold company standards and brand voice consistently
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving abilities
- Proficiency with Windows and CRM software
- Ability to multitask in a fast-paced setting
- Positive attitude and empathy-driven approach
- Reliable transportation to our Charlotte office
- Availability for flexible shifts (evenings/weekends)