Job Description
Welcome to Columbus Support Hub, where we are redefining local customer excellence. We are currently seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our growing team in Columbus, Ohio. If you are looking for a role that offers flexibility and the chance to make a real impact in your community, this is your opportunity.
We offer an immediate start for the right candidate, ensuring you can begin contributing to our mission right away. Enjoy a dynamic work environment, competitive pay, and a culture that values your input.
Responsibilities
- Manage Inquiries: Provide exceptional support via phone, email, and chat to resolve customer issues efficiently.
- Problem Solving: Identify customer needs and provide accurate information regarding products and services.
- Order Processing: Accurately process returns, exchanges, and new orders using our CRM systems.
- Record Keeping: Maintain detailed and up-to-date customer records and transaction logs.
- Team Collaboration: Work closely with sales and technical teams to ensure customer satisfaction.
- Feedback Collection: Gather customer feedback and report trends to management.
Qualifications
- Experience: Previous experience in customer service is preferred, but we welcome motivated candidates with a strong attitude.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available for part-time shifts, including weekends or evenings as needed.
- Computer Skills: Proficient in using Microsoft Office Suite and CRM software.
- Education: High school diploma or GED required.
- Location: Must reside within the Columbus, Ohio area.