Job Description
Join our award-winning customer service team in Fresno! We're seeking passionate part-time professionals to deliver exceptional support to local clients. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a dynamic environment. Perfect for students, parents, or career changers seeking immediate work.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Process orders, returns, and account modifications
- Identify and escalate complex issues to senior staff
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and conflict resolution skills
- Reliable internet access for remote work options
- Flexible availability including evenings/weekends