Job Description
Are you ready to kickstart your career with a dynamic team? Apex Support Solutions is excited to announce a Hiring Event in Oklahoma City, OK for new Entry-Level Customer Service Representatives!
We are looking for passionate individuals who thrive in a fast-paced environment and are eager to provide top-tier support to our clients. This is a fantastic opportunity to join a growing company with a commitment to employee development and a supportive culture.
What You Will Do:
- Interact with customers via phone, email, and chat to resolve inquiries and provide solutions.
- Maintain a high level of professionalism and empathy in every interaction.
- Document customer interactions and accurately record information in our CRM systems.
- Collaborate with team leads to ensure service level agreements are met.
- Identify opportunities to upsell products or services based on customer needs.
- Assist in training new team members and sharing best practices.
Join us and take the first step toward a rewarding career in customer service today!
Responsibilities
- Handle Inquiries: Manage incoming calls and emails with a focus on speed and accuracy.
- Resolve Issues: Troubleshoot customer problems and provide effective, satisfactory resolutions.
- Record Keeping: Update customer accounts and transaction records with precision.
- Process Orders: Accurately process returns, exchanges, and new orders.
- Team Collaboration: Work closely with cross-functional teams to improve overall customer experience.
- Feedback Loop: Communicate common customer feedback to management to help refine processes.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience is preferred but not required for this entry-level position.
- Skills: Excellent verbal and written communication skills; strong problem-solving abilities.
- Attitude: A positive, patient, and professional demeanor.
- Technology: Basic computer proficiency and typing speed of 40+ WPM.
- Availability: Ability to work flexible shifts, including weekends and holidays.