Job Description
Join our award-winning customer support team at CustomerFirst Solutions! We're hosting a special hiring event for motivated individuals seeking flexible part-time opportunities in Georgia. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional experiences to clients across diverse industries. This role offers competitive pay, comprehensive training, and a supportive team environment perfect for work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes and client experiences
- Act as a brand ambassador representing our company values in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings/weekends based on business needs
- Ability to multitask in a fast-paced environment