Job Description
Join Our Dynamic Team!
We are currently hosting a special Hiring Event for enthusiastic individuals looking for a Part-Time Customer Service Representative position. If you are a great communicator seeking a flexible schedule and a supportive work environment, this is the opportunity for you.
At Apex Support Solutions, we are committed to excellence in customer care. As a representative, you will play a crucial role in building lasting relationships with our clients while maintaining high standards of service quality.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records within the CRM system.
- Collaborate with the support team to troubleshoot complex issues.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work weekends, holidays, and evenings as required.
- Reliable transportation to the Atlanta office.