Job Description
Join our exclusive hiring event for passionate Customer Service Representatives! Global Solutions Group is seeking dynamic individuals to deliver exceptional customer experiences across Raleigh, NC and Virginia. This part-time role offers competitive pay, flexible scheduling, and rapid career growth. Perfect for students, professionals seeking supplemental income, or career changers. Walk-ins welcome!
Why Join Us? • Industry-leading training • Health benefits available (20+ hrs/week) • Remote & hybrid options • Performance bonuses • Tuition assistance program
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed productivity and quality metrics (CSAT, FCR, AHT)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (20-30 hrs/week)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening