Job Description
Join our award-winning customer service team in Jacksonville and start immediately! We're seeking enthusiastic professionals to deliver exceptional support while enjoying flexible schedules. Perfect for students, parents, or career changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics for quality and speed
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Jacksonville location