Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! We're seeking empathetic professionals to deliver exceptional support experiences for our clients in Georgia. This is a fantastic opportunity to build your career in customer service with flexible hours and rapid onboarding.
At Apex Support Solutions, we pride ourselves on fostering a supportive environment where your contributions are valued. You'll be part of a mission-driven culture focused on resolving inquiries efficiently while maintaining the highest standards of customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service-related issues using our CRM platform
- Document interactions accurately in our case management system
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a call center or retail environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities and attention to detail
- Authorized to work in the United States