Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic communicators to deliver exceptional support across multiple channels. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a customer-centric leader. Immediate openings available in our vibrant San Diego and New York offices—apply today and start making a difference tomorrow!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to continuous improvement of service protocols
- Maintain product knowledge through ongoing training modules
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone settings
- Strong problem-solving with customer empathy focus
- Flexible availability including evenings/weekends
- High school diploma; college degree preferred