Job Description
Join Georgia Connect Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking energetic professionals to deliver exceptional support experiences for our diverse client base. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your growth matters. Perfect for students, career changers, or those seeking supplemental income—no experience required as we provide comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Georgia residency and reliable transportation