Job Description
Join Georgia Connect Solutions as a Part-Time Customer Service Representative and start making an immediate impact! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and comprehensive training in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Proactively identify opportunities to improve customer experience
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in fast-paced environment
- Reliable internet connection for remote work option
- Flexibility to work evenings/weekends (15-25 hrs/week)