Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers flexible scheduling, comprehensive training, and opportunities for career growth. Be part of a dynamic environment where your communication skills make a real impact. Our hiring event on June 15th provides immediate interviews – no resume required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Spanish bilingualism highly preferred
- Flexible availability including weekend shifts