Job Description
Join our award-winning customer service team in sunny Long Beach, CA! We're seeking passionate part-time representatives to deliver exceptional support while enjoying our paid training program. Perfect for students, parents, or career changers seeking flexible hours with growth opportunities in both Long Beach and Texas markets. No prior experience required!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using our proprietary CRM system
- Process orders, returns, and account modifications accurately
- Document interactions in compliance with company standards
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English and Spanish (bilingual bonus)
- Ability to work evenings/weekends (20-30 hrs/week)
- Proficient with technology (typing 35+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Valid CA driver's license (for occasional field support)
- Pass background check and drug screening