Job Description
Join CustomerFirst Solutions as a Part-Time Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking friendly, motivated individuals to deliver exceptional support to our Louisville-based clients. No prior experience needed – we'll equip you with all the tools to succeed in a dynamic, team-oriented environment. Enjoy flexible scheduling while building valuable skills in communication, problem-solving, and customer relationship management. Apply today and become part of a company that invests in your growth!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and resources
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and patience when handling challenging situations
- Ability to work independently and as part of a team
- Reliable transportation to our Louisville training facility
- Flexibility to work evenings and weekends as needed