Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to local clients. No experience required – we provide comprehensive paid training to ensure your success. Enjoy a flexible schedule, competitive hourly pay, and opportunities for advancement in a supportive, growth-oriented environment.
At Premier Support Solutions, we value our team members and invest in their development. You'll work directly with Louisville-area residents and businesses, resolving inquiries with empathy and efficiency. Our modern downtown office offers a collaborative atmosphere with state-of-the-art technology.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with support teams to escalate complex issues when necessary
- Meet performance metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear, articulate speech
- Ability to multitask in a fast-paced environment
- Basic computer proficiency including typing and navigation
- Positive attitude with a customer-first mindset
- Reliable transportation to our downtown Louisville location
- Availability to work flexible shifts including evenings and weekends