Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking empathetic individuals to deliver exceptional support to Houston's vibrant community. Enjoy flexible hours, a collaborative environment, and opportunities for advancement. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, account, and technical issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving mindset
- Reliable internet access for remote training sessions
- Availability to work evenings/weekends (15-25 hrs/week)