Job Description
Join our exclusive hiring event for dynamic Part-Time Customer Service Representatives in Raleigh, NC! Global Support Solutions is seeking empathetic professionals to deliver exceptional support to our clients. This is your chance to launch a rewarding career with flexible scheduling and comprehensive training. On-site interviews available October 15th!
Why Join Us?
- Flexible part-time schedules (20-30 hrs/week)
- Competitive hourly pay plus performance bonuses
- Free parking and modern workspace
- Opportunities for advancement
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries, product questions, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Maintain high customer satisfaction scores (CSAT)
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts
- Positive attitude and team player mindset