Job Description
🚀 Join Our Hiring Event for Part-Time Customer Service Roles! 🚀
Global Solutions Inc. is seeking enthusiastic Customer Service Representatives to join our dynamic team across Raleigh, NC and Virginia. This is your chance to kickstart your career with a company that values growth, flexibility, and employee success. We're hosting exclusive hiring events for motivated individuals ready to deliver exceptional customer experiences.
Why Join Us?
- Flexible part-time schedules (20-30 hours/week)
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- Clear career advancement paths
- Modern remote-friendly work options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality and productivity KPIs
- Contribute to process improvement initiatives
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible hours including evenings/weekends
- Passion for customer satisfaction and teamwork
- Reliable internet connection for remote work
- Basic typing speed (35+ WPM)