Job Description
Join our award-winning customer service team at Peak Connect Solutions! We're seeking energetic part-time professionals to deliver exceptional support to our clients in Colorado Springs. Enjoy flexible scheduling, comprehensive training, and a supportive work environment while building valuable skills in communication and problem-solving. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and typing (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Professional demeanor with empathy and patience
- Pass background check and drug screen