Job Description
Join Detroit Connect Solutions as a Part-Time Customer Service Representative and become the voice of our growing brand! We're seeking energetic individuals to deliver exceptional customer experiences via phone and digital channels. This role offers flexible scheduling, competitive pay, and comprehensive training – perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive team environment with opportunities for advancement and performance bonuses.
Our call center is located in downtown Detroit with easy public transit access. We provide modern workspaces, free parking, and a vibrant culture focused on growth and recognition. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in CRM systems with accurate information
- Meet/exceed key performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with high accuracy
- Flexible availability including evenings and weekends
- Problem-solving mindset and resilience under pressure
- Basic knowledge of Microsoft Office Suite