Job Description
Join ConnectCall Solutions, Fresno's premier customer service hub! We're seeking enthusiastic part-time representatives to deliver exceptional support experiences. Enjoy a dynamic work environment, competitive pay, and flexible scheduling while building valuable career skills. Our state-of-the-art facility offers comprehensive training and opportunities for advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (CRM systems)
- Reliable internet connection for remote options
- Flexible availability including weekends