Job Description
Join our dynamic team at Apex Solutions Group and make a difference in customer satisfaction! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences for our Indianapolis clients. Enjoy flexible scheduling, competitive pay, and comprehensive training in a supportive environment. If you're passionate about problem-solving and communication, this is your opportunity to grow professionally while serving diverse communities.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex resolutions
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication in English
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Basic knowledge of Microsoft Office Suite