Job Description
Join KC Connect Solutions as a Part-Time Customer Service Representative and become the voice of our thriving Kansas City community! We're seeking enthusiastic individuals to deliver exceptional customer experiences while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and a supportive team environment. Whether you're a student, parent, or career-changer, this position fits your lifestyle while building valuable communication and problem-solving skills.
Why Work With Us?
- Flexible shifts (evenings/weekends available)
- Performance-based incentives
- Free parking and transit reimbursement
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability to work 20-25 hours/week (including weekends)
- Typing speed of 30+ WPM