Job Description
Join our award-winning team at Apex Solutions as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our clients in a fast-paced call center environment. Enjoy flexible scheduling, comprehensive training, and a collaborative workplace culture. This role is perfect for students, parents, or professionals seeking work-life balance without compromising on career growth.
Why Choose Apex Solutions?
- Competitive hourly pay with weekly incentives
- Free on-site parking and transit reimbursement
- Health benefits for part-time staff (20+ hrs/week)
- Clear advancement paths to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexibility to work evenings/weekends (schedule provided 4 weeks in advance)