Job Description
Join our award-winning team at Apex Solutions Group as a Part-Time Customer Service Representative! We're seeking energetic, tech-savvy individuals to deliver exceptional support to our clients. This flexible 20-25 hour/week position offers competitive pay, comprehensive training, and growth opportunities. Enjoy a modern, collaborative environment with performance-based bonuses and free parking. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments