Job Description
Join our award-winning customer support team at ConnectSolutions Inc. as a Part-Time Customer Service Representative! We're seeking empathetic and motivated individuals to deliver exceptional service to our diverse client base. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Philadelphia. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and efficiency
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Flexible availability (20-25 hours/week)
- Proficient typing (35+ WPM)
- Passion for helping others