Job Description
We are seeking a motivated and friendly Part-Time Customer Service Representative to join our growing team in San Antonio, TX. If you are looking for a flexible schedule and a supportive work environment, this is the perfect opportunity for you.
In this role, you will serve as the face of our company, ensuring our clients receive the top-tier support they deserve. We pride ourselves on a culture of inclusivity and continuous improvement.
Responsibilities
- Manage inbound and outbound customer calls with professionalism and empathy.
- Resolve customer complaints, inquiries, and technical issues efficiently.
- Accurately document all customer interactions and account details in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with internal teams to ensure comprehensive customer solutions.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in a call center or customer-facing role is a plus.
- Strong verbal communication and active listening skills.
- Proficient with computers and data entry software.
- Ability to work independently and as part of a team.
- Must be available to work flexible shifts, including evenings and weekends.