Job Description
Join our dynamic team at Cleveland Solutions Group as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our valued clients. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your voice matters. Perfect for students, parents, or professionals seeking work-life balance. Training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for call quality and resolution times
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and web-based platforms
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)
- Ability to pass background check and drug screening