Job Description
Join GlobalConnect Solutions as a Part-Time Customer Service Representative and become the voice of our brand in El Paso! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your growth matters. Perfect for students, parents, or anyone seeking work-life balance without compromising impact. Training provided!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Identify and escalate complex issues to appropriate teams
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication skills in English and Spanish
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure