Job Description
Join our dynamic customer experience team as a Part-Time Customer Service Representative at Fort Worth Solutions Group! We're seeking empathetic professionals to deliver exceptional support to our valued clients in a flexible, hybrid environment. Enjoy competitive pay, comprehensive training, and a supportive culture focused on growth. Perfect for students, parents, or career changers seeking work-life balance. Apply today and become part of Fort Worth's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environment
- Proficient with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Available 20-25 hours/week including weekends
- Positive attitude and problem-solving mindset