Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional service to our diverse client base. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for growth within a supportive environment. Perfect for students, parents, or professionals seeking work-life balance. Enjoy our modern downtown Atlanta office with free parking and commuter benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payment transactions accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with support team to address complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities and conflict resolution skills
- Professional demeanor with commitment to company values