Job Description
Join ConnectHub Solutions, a leader in customer experience innovation, as a Part-Time Customer Service Representative in Indianapolis! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling and a collaborative work environment. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our award-winning service culture. Why join us? Competitive pay, paid training, advancement opportunities, and a benefits package including medical/dental/vision and 401(k) matching for part-time employees. Apply today to start your journey with a company that values your growth!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and warranty claims accurately in CRM systems
- Document interactions and escalate complex issues to senior specialists
- Collaborate with sales and technical teams to resolve cross-functional issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service experience in B2C/B2B environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital support channels
- Strong problem-solving and conflict resolution abilities
- Availability to work 20-30 hours/week including weekends