Job Description
Join our award-winning customer support team in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional service while enjoying a flexible schedule. At Apex Solutions Group, we invest in our people with comprehensive training and growth opportunities. Enjoy competitive pay, performance bonuses, and a vibrant team culture in our modern downtown office.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with tech team to troubleshoot complex product issues
- Maintain detailed case notes in compliance with HIPAA standards
- Upsell products during 15% of customer interactions
- Participate in bi-weekly training sessions on new product launches
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Type 45+ WPM with 98% accuracy in CRM data entry
- Proficient in Zendesk, Salesforce, and Microsoft Office Suite
- Spanish bilingual certification required
- Availability for evenings/weekends (20-30 hrs/week)
- Valid Florida driver's license for occasional off-site events