Job Description
Join our award-winning team as a Part-Time Customer Service Representative at Bluegrass Solutions Group! We're seeking compassionate professionals to deliver exceptional support to our valued clients in Louisville. Enjoy flexible scheduling, competitive compensation, and a dynamic work environment focused on growth and recognition. If you thrive in fast-paced settings and love helping others, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts