Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative in Milwaukee! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling. This role offers training, career growth opportunities, and a vibrant team environment. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity targets
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication
- Ability to work flexible hours (evenings/weekends)
- Positive attitude and problem-solving mindset