Job Description
Join Urban Connect Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our diverse clientele. Located in the heart of Manhattan, we offer a dynamic, inclusive environment where your communication skills make a real impact. Enjoy competitive hourly pay, flexible scheduling (including evenings/weekends), and comprehensive training. Perfect for students, career-changers, or those seeking supplemental income. Grow your career while serving New York's vibrant communities.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with exceptional professionalism
- Resolve customer issues using empathy, patience, and problem-solving skills
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with team members to ensure seamless service delivery
- Adapt to evolving products/services through continuous learning
- Uphold company values during every customer interaction
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Available for 20-30 hours/week (flexible shifts available)
- Bilingual (English/Spanish) candidates strongly encouraged