Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic and energetic professionals to deliver exceptional support to our valued customers in Pennsylvania. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy a collaborative environment with comprehensive training, competitive pay, and the chance to grow your career in a supportive team setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve customer issues efficiently by troubleshooting technical problems and processing returns/exchanges
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues and ensure seamless resolution
- Meet performance metrics including call quality scores and customer satisfaction ratings
- Identify opportunities to improve customer experience and share feedback with leadership
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including evenings and weekends
- Reliable internet connection for remote work options