Job Description
Join our dynamic team at Phoenix Connect Solutions as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients in the Phoenix metro area. This flexible role offers the perfect opportunity to build meaningful customer relationships while enjoying a balanced work schedule.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. We provide comprehensive training and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and take pride in problem-solving, we want to meet you!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with exceptional professionalism
- Resolve billing, technical, and account-related inquiries efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet key performance metrics including call quality and resolution times
- Identify opportunities to enhance customer experience processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or support role
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work evenings/weekends (20-30 hours/week)
- Bilingual (English/Spanish) highly desirable