Job Description
Join our award-winning customer experience team at Northwest Solutions Group! We're seeking empathetic and detail-oriented Part-Time Customer Service Representatives to deliver exceptional support to our clients in Portland. Enjoy a flexible schedule while building valuable skills in a collaborative, fast-paced environment. We offer competitive pay, comprehensive training, and opportunities for career advancement within our growing company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet key performance metrics (e.g., CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and active listening skills
- Ability to multitask and manage competing priorities
- Strong problem-solving and conflict resolution abilities
- Availability for 20-25 hours/week, including weekends