Job Description
Join our dynamic team as a Part-Time Customer Service Representative at GlobalConnect Solutions Inc. in the heart of San Francisco! We're seeking empathetic and tech-savvy individuals to deliver exceptional customer experiences while supporting our innovative tech clients. This flexible 20-25 hour/week role offers competitive pay, comprehensive training, and a collaborative work environment in downtown SF. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Upsell premium services while maintaining authenticity
- Adhere to SLA metrics and quality assurance standards
- Participate in weekly training sessions on new products
Qualifications
- 1+ years customer service experience in tech or SaaS
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Availability for weekday shifts (mornings/afternoons)
- Spanish bilingualism a strong plus