Job Description
Join Albuquerque Customer Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and a supportive team environment while making a real impact in our community. Perfect for students, parents, or anyone seeking work-life balance!
What We Offer:
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training
- Health benefits eligibility (part-time)
- Employee discounts on local services
- Growth opportunities into specialized roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex customer issues
- Meet/exceed performance metrics for call quality and resolution
- Identify upsell opportunities for relevant products
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet for remote work option
- Spanish fluency is a significant plus