Job Description
Join our award-winning customer support team in Atlanta and deliver exceptional experiences to clients across the Southeast! We're seeking a dedicated Part-Time Customer Service Representative to serve as the first point of contact for our valued customers. This flexible role offers competitive pay, remote work options, and growth opportunities within a dynamic tech company. If you thrive in fast-paced environments and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including weekends and holidays
- Typing speed of 40+ WPM with high accuracy