Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional service to our local community. Enjoy flexible scheduling, comprehensive paid training, and a supportive work environment. Help us build lasting customer relationships while advancing your career in customer service.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Represent our brand with professionalism and empathy
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Positive attitude and willingness to learn
- Reliable transportation to our Louisville office
- Must pass background check and drug screening