Job Description
Join our award-winning team at NexCare Solutions as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. This flexible position offers growth opportunities, competitive pay, and a supportive work environment. Perfect for students, career changers, or those seeking work-life balance. Our Nashville-based hiring event prioritizes candidates with a passion for helping others. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex issues efficiently
- Meet monthly performance metrics including CSAT scores and resolution times
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in a fast-paced environment
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude with strong problem-solving abilities