Job Description
Join our award-winning customer service team at Oakland Customer Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in the heart of Oakland. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive loyalty and growth. Enjoy competitive pay, comprehensive training, and a supportive team environment designed for your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and update customer profiles in Salesforce
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Strong typing speed (40+ WPM) and basic computer literacy
- Flexible schedule availability including evenings/weekends
- Positive attitude with dedication to customer satisfaction