Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative in sunny Long Beach, CA! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling and comprehensive paid training. This role offers growth opportunities into leadership or specialized support positions across our Texas-based operations. Perfect for students, parents, or career-changers seeking work-life balance.
Why Choose Us?
• Paid training program with certifications
• Flexible shifts (evenings/weekends available)
• Health benefits for 30+ hours/week
• Career advancement pathways to Texas teams
• Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and compliance databases
- Collaborate with Texas-based teams on cross-functional support initiatives
- Identify upsell opportunities to enhance customer retention
- Adhere to HIPAA/FERPA regulations for sensitive data handling
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in retail/tech
- Proficiency with Zendesk, Salesforce, or similar platforms
- Clear communication skills in English (Spanish bilingual a plus)
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Passion for community engagement in Long Beach area