Job Description
Join LocalConnect Solutions, Oakland's leading community service provider, as a Part-Time Customer Service Representative! We're seeking empathetic individuals to deliver exceptional support to our diverse clientele. This role offers paid training, flexible scheduling, and a supportive team environment. Perfect for students, career-changers, or those seeking work-life balance. If you thrive in helping others and want to make a real impact in your community, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and patience
- Resolve billing, service, and account issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (if field visits required)